--Call us on
1-775-323-1413 to receive a Return Merchandise Authorization number
(RMA#) issued by Solace International, Inc., Monday to Friday, 9AM
to 2PM, P.S.T. This number is to be clearly displayed on the outside
of the returned package.
--Must provide proof of
purchase. (You may use invoice emailed to you when ordering)
--Must provide
completely filled
Refund Request Form.
--All returns must
include the actual product, (either the empty product container or
the partially used product and container SEALED in a plastic
bag away from the paperwork)
Sorry, but we
cannot issue a refund without proof of purchase, remainder of
product, Refund Request Form and RNA# clearly written on the outside
of the returned package. For Sanitary reasons all returns of product
that are not in a separate plastic bag away from the paperwork will
be thrown out and no refund will be provided. No refund will be
provided for orders over the 60 day period.
--Mail Proof of
Purchase, Refund Request Form and unused portion of product to:
Solace International
Attn: Returns Department (RMA#______)
1055 W. Moana Lane, Suite 202
Reno, NV 89509
All packages must be
sent back Return Receipt through the U.S. postal system or signature
required through a recognized carrier (i.e. FedEx, UPS, DHL, etc.)
Solace International, Inc. is not responsible, and will not issue a
credit for any returned package lost in shipping and/or not
received.
--Once the refund
request is received, we will refund the product price by issuing a
refund check directly to the credit card used for purchase (The form
of refund will be at our digression). Refunds are processed once
weekly. Allow 20-25 business days for the refund to appear on your
credit card statement or to receive a refund check.
Returns MUST be in our
office within 60 days of the date your order was shipped to be
eligible for a refund. (Refund check will be made out to name on
order only)
