--Call us
on 1-775-323-1413 to receive a Return Merchandise
Authorization number (RMA#) issued by Solace
International, Inc., Monday to Friday, 8AM to 5PM, P.S.T.
This number is to be clearly displayed on the outside of
the returned package.
--Must
provide proof of purchase. (You may use invoice emailed
to you when ordering)
--Must
provide completely filled
Refund Request Form.
--All
returns must include the actual product, (either the
empty product container or the partially used product
and container SEALED in a plastic bag away from
the paperwork)
Sorry, but we cannot issue a refund without proof of
purchase, remainder of product, Refund Request Form and
RNA# clearly written on the outside of the returned
package. For Sanitary reasons all returns of product
that are not in a separate plastic bag away from the
paperwork will be thrown out and no refund will be
provided. No refund will be provided for orders over the
60 day period.
--Mail
Proof of Purchase, Refund Request Form and unused
portion of product to:
Solace
International
Attn: Returns Department (RMA#______)
80 Continental Drive, Ste 101
Reno, NV 89509
All
packages must be sent back Return Receipt through the
U.S. postal system or signature required through a
recognized carrier (i.e. FedEx, UPS, DHL, etc.) Solace
International, Inc. is not responsible, and will not
issue a credit for any returned package lost in shipping
and/or not received.
--Once the
refund request is received, we will refund the product
price by issuing a refund directly to the credit card
used for purchase. Refunds are processed once weekly.
Allow 20-25 business days for the refund to appear on
your credit card statement or to receive a refund check.
Returns
MUST be in our office within 60 days of the date your
order was shipped to be eligible for a refund.
(Refund check will be made out to name on order only)
